A Journey of Hope and Progress at UCP

Written by Katie Folsom, Administrative Assistant/Receptionist at UCP of Central Florida, West Orange

When I first came across the job listing for an Administrative Assistant/Receptionist at UCP of Central Florida in April 2021, I was between jobs and looking for a fresh start. At the time, my son Connor was three years old and had recently been diagnosed with Autism Spectrum Disorder with Speech Delay. Like many parents navigating this new world, I was searching for the right support and therapy options for him, especially during the uncertainty of the Covid pandemic. UCP had come up often in the Facebook groups I followed, praised for its dedication and care, but I hadn’t seriously considered it as a place for Connor’s therapy or schooling.

With a degree in Elementary Education but no plans to teach, I was still drawn to working in schools. Seeing the UCP job listing felt like an opportunity to be part of something meaningful. Little did I know, this job would become the start of a personal and professional journey that would change both my life and Connor’s.

Discovering UCP and Finding Hope for Connor

Starting at UCP opened my eyes to the many ways the organization supports children with special needs. Connor’s diagnosis was still fresh, and he didn’t qualify for an Individualized Education Program (IEP). After aging out of Early Steps, he wasn’t receiving therapy, which was a concern since his autism didn’t fit the typical profile. He was always just on the edge of qualifying for additional services, making it hard to find the right support.

The team at UCP’s West Orange campus helped clarify the difference between medical therapy and charter therapy, which was a turning point for us. By summer 2021, Connor began receiving speech and occupational therapy at the UCP therapy clinic. We also enrolled him in preschool for the 2021-2022 school year. At that time, he spoke only 20 to 30 words, struggled to hold a writing utensil, and lacked confidence in playground activities and peer interactions.

Connor gaining confidence at UCP West Orange campus

Watching Progress Grow Over Time

Nearly five years later, Connor is now in second grade and thriving. His speech has improved dramatically, and he has developed fine motor skills that once seemed out of reach. He climbs playground equipment with confidence and interacts more comfortably with his classmates. These changes didn’t happen overnight. They are the result of consistent therapy, patient teachers, and a supportive environment tailored to his unique needs.

My role at UCP has also evolved. I am now an Enrollment Specialist, and I use Connor’s story during tours to show families the real progress their children can make here. Sharing our experience helps parents see that UCP is not just a school or therapy center, it’s a community that understands the challenges and celebrates every milestone.

What Makes UCP Different

UCP’s approach stands out because it focuses on the whole child. Here are some key aspects that make a difference:

• Individualized Support

Every child receives a plan tailored to their strengths and challenges. This means therapy and education are customized, not one-size-fits-all.

• Integrated Therapy and Education

Speech, occupational, and physical therapies are available on-site and coordinated with classroom activities, ensuring consistency and reinforcement.

• Experienced and Caring Staff

Therapists and teachers work closely with families, providing guidance and encouragement every step of the way.

• Community and Inclusion

UCP fosters an environment where children feel safe and included, helping build social skills and friendships.

Practical Tips for Parents Navigating Autism Services

Based on our journey, here are some practical tips for parents seeking support for their children:

• Ask Questions About Therapy Options

Understand the difference between medical and charter therapy. Some services may be more accessible or better suited to your child’s needs.

• Look Beyond Diagnoses

Autism presents differently in every child. Don’t be discouraged if your child doesn’t fit a typical profile or qualify for certain programs.

• Stay Involved and Advocate

Be your child’s strongest advocate. Attend meetings, ask for updates, and share your observations with therapists and teachers.

• Seek Community Support

Join local or online groups to connect with other families. Sharing experiences can provide valuable insights and emotional support.

• Celebrate Small Wins

Progress may be slow and steady. Recognize every step forward, no matter how small.

How My Role Helps Families Today

As an Enrollment Specialist, I guide families through the process of joining UCP. I understand their hopes and concerns because I’ve lived them. Sharing Connor’s story helps families feel hopeful and informed. I explain how therapy and education work together here and what they can expect.

I also help families navigate paperwork, schedules, and resources, making the transition smoother. Being part of this process is rewarding because I see firsthand how UCP changes lives.

Looking Ahead with Confidence

Connor’s journey shows that with the right support, children with autism can make meaningful progress. UCP provides a place where children are understood, supported, and encouraged to grow. My experience has taught me that hope and persistence matter just as much as therapy techniques.

If you are a parent or caregiver searching for options, I encourage you to explore what UCP offers. Every child deserves a chance to reach their potential, and sometimes that chance begins with a single step, like applying for a job or enrolling in a school.

Your next step could be reaching out to UCP to learn more about their programs. Whether you are looking for therapy, schooling, or community support, there is a place here for your family.